Return Policy

In case customer wants to return a product, the customer must write to us at customercare@coutureyard.com, a prompt response is assured to such mails. Customer can also call us at our customer service number 040-69999143, which remains open from Monday to Friday between 10.00AM to 05.30PM (IST) except declared holidays. Terms & conditions for return of product is as follows:

For ” Ready To ship” Products, we will return the refund amount to the original method of payment used to place the order.

Refunds will show on your account 4-5 business days from the day we receive your returned item or payment can take up to 14 working days to process depending on your bank or payment provider.

Items must be unused, unworn, unwashed and undamaged by you.

Goods will be returned only if they are returned in their original packaging.

We are not liable for any damages caused to the Product during transit.

Return & Refund Policy in case of damaged/defective product

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order.

Goods are faulty if they are received damaged.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

We will replace the product to your satisfaction at no extra cost.

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.